Privacy Policy

Privacy Policy

Introduction

At https://affordable-roof-repair-services.storysurge.net, we, Affordable Roof Repair Services (hereafter referred to as “the Company,” “we,” or “us”), are dedicated to protecting the privacy and data of our users. This comprehensive Privacy Policy details how we collect, manage, and safeguard your personal information in adherence to international data protection regulations, including but not limited to:

  • Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
  • Quebec Law 25 on the protection of personal information in the private sector
  • General Data Protection Regulation (GDPR) of the European Union (EU)
  • Brazil’s Lei Geral de Proteção de Dados (LGPD)
  • California Consumer Privacy Act (CCPA) and the subsequent California Consumer Privacy Rights Act (CPRA)
  • Colorado Privacy Act (CPA)
  • Utah Consumer Sales Privacy Act (UCPA)
  • Connecticut Law on Data Privacy (CTDPA)
  • Virginia Consumer Data Protection Act (VCDPA)
  • South Africa’s Protection of Personal Information Act (POPIA)

Scope

This policy covers all aspects of our online presence, including but not limited to:

Please note that this policy does not extend to third-party websites, applications, or services accessed through links on our platform. These entities have their own privacy policies, and we encourage you to review them before providing any personal information.

Processing Activities

This Privacy Policy governs your interactions with us when:

  • You register an account and use our applications and services as an authorized user.
  • You visit our websites linked to this Privacy Statement.
  • You receive communications from us, including newsletters, promotional emails, phone calls, or text messages (SMS).

Personal Data Collection

We collect various types of personal data, which can include:

  • Account Information: Details related to your user account, such as username, email address, and registration date.
  • Payment Information: Data required for processing payments, including cardholder name, card number, expiration dates, and security codes.
  • Financial Information: Records of transactions, spending patterns, and financial status, if shared during the payment process or when using our financial services.
  • Purchase Information: Details about products or services purchased from us, including quantities, transaction dates, and delivery addresses.
  • Mobile Device Identifiers: Unique identifiers like IP addresses, device IDs, and mobile phone numbers for service provisioning.
  • Location Data: Geographic coordinates and location-based services data if you choose to enable these features.
  • Feedback: Comments, reviews, and responses provided by users regarding our products or services.
  • Social Media Information: Data from social media platforms when you interact with us through these channels, including public posts and comments.
  • Product Information: Details about the products you view, search for, or purchase on our website.

We collect this data through multiple sources: user input forms, account settings, browsing interactions, analytics tools, third-party services, and automated technologies like cookies. Additionally, we may receive personal data from third parties, such as payment processors, who operate under their respective privacy policies.

Cookies

We use cookies to enhance your experience on our website and for analytical purposes. Cookies are small text files stored in your browser that serve various functions:

  • Strictly Necessary: These cookies enable core features of our website, such as login sessions and shopping carts.
  • Preference: They remember user preferences, language settings, and display choices to provide a personalized experience.
  • Analytics: Analytics cookies track user behavior on our site, helping us understand traffic patterns and improve our services.

Users have control over non-essential cookies through our Cookie Manager, allowing them to customize their cookie preferences.

Retention and Deletion

We retain personal data for as long as necessary to fulfill the purposes for which it was collected, plus an additional period to comply with legal obligations or resolve disputes. Upon completion of these periods, we will securely delete or anonymize the data, ensuring it is no longer identifiable to individuals.

Security Measures

We have implemented robust security measures to protect your personal data from unauthorized access, use, disclosure, alteration, or destruction. These include:

  • Encryption: Data is encrypted during transmission and at rest using industry-standard encryption protocols.
  • Secure Third-Party Processing: We engage secure third-party service providers to process sensitive data on our behalf, ensuring they adhere to strict privacy and security standards.
  • Access Controls: Strict access controls are in place to ensure that only authorized personnel can access personal data.

Children’s Privacy

We do not knowingly collect or solicit personal information from children under the age of 18. If we learn that a child has provided us with personal information, we will take steps to delete this information and discontinue any services offered to that child.

Your Rights and Choices

In accordance with applicable data protection laws, you have certain rights regarding your personal data:

  • Right of Access: You can request access to the personal data we hold about you.
  • Right to Rectification: You have the right to request corrections if your data is inaccurate or incomplete.
  • Right to Erasure (Right to be Forgotten): Under certain circumstances, you can ask for the deletion of your personal data.
  • Right to Object: You may object to the processing of your data for specific purposes, such as direct marketing.
  • Data Portability: In some cases, you can request a copy of your data in a structured, commonly used format.

To exercise these rights or if you have any privacy-related concerns, please contact our Data Protection Officer using the details provided in the “Contact Us” section below.

Changes to Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes through our website or by directly sending you a notice. We encourage you to review this policy periodically to stay informed about how we protect your information.

Contact Us

If you have any questions, comments, or concerns regarding this Privacy Policy or our data protection practices, please contact us at:

We are committed to handling your personal information with the utmost care and transparency.